Technical Support Terms and Conditions

Customers who have purchased a Support Package may not use the service in an excessive manner, and each call incident may be limited to a length of 15 minutes. RentRight reserves the right to terminate the Support Package of any customer who is abusive to the RentRight representatives or fraudulent in their use of the service. Support is available for one year from the date of purchase of the Support Package.

Terms, conditions, policies, procedures, pricing and support availability are subject to change at any time without notice. Service hours are subject to change due to holidays, downtime due to server maintenance, repair or other unforeseen emergencies.

Non-Transferable
Support Packages are non-transferable and are valid only for the individual purchaser at a single location. Support is available only to end-users.

Support Topic Limitations
Support Packages cover the discussion of installation and setup of your software, questions about the use and function of the software, and error messages received within the RentRight Software. We can not help you with network or printer issues that are unrelated to RentRight or if you receive an error message unrelated to the RentRight Software. Technical Support Packages do not cover advice or inquiries about accounting or property management business practices. Extensive training is not covered by Support Packages. If you need training, (you need someone to walk you through setting up your properties, tenants or collecting rents and explaining the software to you in depth), then you must purchase a Training Package.

Program Bugs
When it is determined that the problem that a user is experiencing is due to a bug in the software, the charge for the call or email will be refunded. It is the user's responsibility to download the latest update before requesting technical support. It the bug reported has been fixed and is available in a free downloadable update from our website, then the call or email will be charged to the user. Bugs are defined as problems in the software that cause a mathematical error, or cause the software to not perform as described in the manual. Bugs are not feature requests, or expectations by the user that the software perform in a particular way. Final determination about whether a particular problem is due to a bug will be made by RentRight.

Products
Support is available for RentRight Next Generation and RentRight Version 3. No support is available for RentRight Version 2 or Version 1. Technical Support for Credit Check feature is available through Kroll Factual Data at no charge at: 1-800-673-5525 or TS@factualdata.com

No Liability for Damages
In no event shall RentRight be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the Technical Support Package, even if RentRight has been advised of the possibility of such damages.

RentRight's sole liability, and the customer's sole remedy, for any loss suffered by the customer arising under the Technical Support Package will be a 10% refund of the total fees paid by the customer to RentRight for the 12-month period during which the loss is suffered. Under no circumstances will RentRight be liable to the customer for consequential damages.

Disclaimer of Warranties
RENTRIGHT SUPPORT SERVICES ARE PROVIDED "AS IS." RENTRIGHT HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, REGARDING THE SERVICES OR ANY RELATED MATERIALS, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, QUALITY, MERCHANTABILITY, ACCURACY AND NON-INFRINGEMENT. IN NO EVENT SHALL RENTRIGHT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICES AND INFORMATION PROVIDED.

Refunds
All sales are final on the fees paid for Technical Support.